Terms & Conditions of Purchase

Welcome to the terms and conditions of use for the website www.royal-garden.co.uk. These terms and conditions apply to the use of this website. By accessing this website and by placing an order you agree to be bound by these terms and conditions.

We sell and specialise in Metal and Wooden Garden Furniture.

This website is operated by:

MWH GmbH, Pure Offices Nottingham, Sherwood Park, Lake View Dr, Nottingham, NG15 0DT, United Kingdom.

Company Registered In England No: FC030211; VAT No: 229084892

Please Note Royal-Garden.co.uk is the trading name of MWH GmbH.

You can contact us on:

Tel No: 01623 858982

Email: orders.uk@mwhgmbh.de

Please Note: Calls can cost up to 10 pence per minute from a BT Landline. Calls from other networks and mobiles may vary.

You will be able to access the majority of areas of this website without registering your details. Certain areas are only open to you after you register.

These terms and conditions are subject to change at any time by updating this posting. You should always check this Website from time to time to review and check the terms and conditions, to ensure you have the most recent version relevant to your contract.

These terms and conditions are for Private Purchasers (consumers) only. For clarification, a consumer is a person who purchases goods and services for personal use only.

If you are buying our goods to re-sell then you need to notify us in writing to open a re-seller account with us. Our contact details are on the first page of this document.

Ordering/Purchasing Products

You are only deemed to have placed an order from ourselves via our online checkout process. During this process, you will be given a chance to check your order to ensure you have not made any errors. Your order confirmation will then be sent to the email address you have provided during registration.

When the order has been accepted the contract is formed. Any orders received outside of working hours and Saturday and Sunday will be processed during the next working day. Any orders received on a bank holiday will also be processed on the next working day.

Please note we can still cancel or refuse to accept your order under certain conditions.

  • When the goods are not available or out of stock. If this is the case you will be notified by either email or phone and offered an alternative/substitute product. You can then choose to proceed with the order.
  • If we cannot gain your payment for the goods.
  • If there has been an error with the products description or price. If there is an issue in regards to an incorrect price we are not obliged to provide you with the item at this price. You will be notified of the problem and given the correct price. It is then up to you if you want to continue with the order or we will give you a full refund on any amount paid in accordance with our Cancellations and Returns Policy.
  • If the delivery location provided is impossible for us to deliver to. Or the surcharge for the delivery has not been paid.

Prices and Payment Methods

Prices are all quoted and shown in GBP and are inclusive of VAT and delivery costs to selected UK postcodes. Additional charges may need to be applied to deliveries in certain hard to reach and remote parts of the UK or overseas.

All prices must be paid in full before the goods will be arranged for delivery.

All payments are processed through Paypal.

When you make a payment by credit card, you are automatically covered by section 75 of the consumer credit act 1974. Section 75 is a piece of legislation designed to remove the risk that you, as a consumer, will ever get into debt paying for goods or services that you didn’t receive, were faulty or not as described. When you use your credit card to pay for goods or services between £100.00 and £30000.00, section 75 holds your credit card provider ‘jointly and severally’ responsible for your purchase. This means that you have the right to claim a refund from your credit card provider if there is a problem with the goods or services you ordered. 

Please note that payments made by debit cards are not covered by section 75 of the consumer credit act 1974.

Payment is taken when we receive your order on-line.

People buying in bulk or multiple orders can request a discount using our sales enquiry email address, we will then evaluate and provide a quote.

Delivery

Delivery is free for most address's on the UK mainland, however, some address do require an extra surcharge in order for us to fulfil the delivery.

Delivery zone 1

A surcharge of £30 will be applied to any deliveries to the following postcodes. AB10-99, LD, PH7-50, SA20-99 and TR.

Delivery Zone 2

A surcharge of £60 will be applied to any deliveries to the following postcodes. IV1-36, KW1-14 and PH30-40.

Delivery Zone 3

We are currently unable to organise deliveries to the following postcodes. IV40-99, KW15-17, PA20-80, PH41-44, BT1-29, GY1-10, JE1-5, IM1-99, HS1-9, PO20-41 and ZE1-3.

Please note these surcharges are subject to change and the surcharge will be highlighted and added onto your order during the checkout process. We advise you always double check your order before commencing with payment.

Our delivery service is operated by a third party logistics company who deliver during the working week. It is this 3rd party logistics company who will contact you either by email, mobile or phone to book in the delivery.

For large furniture sets our delivery is fulfilled by a 2 man delivery service who will deliver to your room of choice.

Lead Times and Arranging Delivery

Delivery dates can often be subject to change due to situations out of our control such as traffic, weather or unforeseen delays. It is the responsibility of the customer to provide up-to-date and accurate information in regards to their order such as phone numbers, email address and delivery address, the incorrect info may result in delays.

Any delivery dates or lead times quoted on our website are estimates only and are subject to change. We will endeavour to deliver all goods within 30 days and are not liable whatsoever for any failed deliveries and will not offer any compensation.

Any orders received on 05.00pm Friday onwards, Saturday and Sunday will be processed on the next working day. Any orders received on a bank holiday will also be processed on the next working day.

Cancellations and Returns policy

For all orders, we offer a 14-day money back guarantee to start from the day you receive the goods. For those wishing to cancel the order before the goods have been dispatched, you can email us.

The refund process will then begin upon the return of the goods to us and will be processed as soon as practical.

Goods cannot be returned in the following situations;

  • if the goods have been damaged by you the customer
  • if the items have been modified
  • if you refuse to pay for the collection.

Our standard charge for collecting stock starts at £60. For collections of stock from postcodes based in delivery zone 1 is £90, for collections from zone 2 the charge is £120.

You are free to organise your own return of our stock with alternative logistics companies, to do this you need to contact via email to gain the full address details, note if you choose this option you will need to provide proof of postage.

Note we do not charge you for the collection of damaged or faulty goods.

Receiving the Delivery

If you require any special help or requirements in regards to your delivery please email us or call, we can then pass the info across to the logistics company.

You will need to be present for the delivery to sign for the item.

The delivery will be deemed as a success when the product is delivered to the designated address and has been signed for by an adult aged 18 years or more.

After the goods have been signed for you will be responsible for the goods.

For delivery into certain locations such as business premises the logistics team will seek the signature of any person who is authorised to accept the delivery on behalf of the company.

Upon receiving the goods check you have all the items that you have ordered, if items are missing or damaged ensure you inform the team delivering please also contact us. For damaged items please take a pictures of the affected item/area, upon inspecting the goods we can organise a replacement items. Do not attempt to assemble damaged items. 

Missed Delivery

If you miss the delivery of your order despite the item being booked in you may incur a re-delivery charge.

Photographs & Images

All of our product images have been provided by us or the manufacturers, only items that are described and mentioned in the tech specs are the items you will receive, any other items shown in the image but not described are not included. These other items are there solely for decoration or to fully advertise the range.

When items go out of stock some product images and assets may remain on the website despite not being available to purchase. We are not obligated to provide these products again for resale.

All images or renders are there to represent the product and may be subject to change at any time.

Reviews and Customers Material

We have given you the option to add your own reviews on our product pages so we can gain feedback and so you can also help other customers make a decision.

In order to prevent inappropriate language and offensive content appearing on the website we monitor and approve reviews.

Anything you post on our website we will be considered non-confidential and non-proprietary. When anything such as this is published on the website we shall remove any personally identifiable information as you have been covered by our Privacy Policy. You do have the option to add a nick name or pseudonym during the review process.

Service Access

We aim to always have an accessible website 24hours per day however, due to ongoing maintenance and unforeseen circumstances we are not liable for any reason when the website fails to load or is unavailable at any time.

At times access to the website may be suspended without notice and in the case of the system failure. 

Vouchers / Discounts

We reserve the right to reject or withdraw any vouchers or discounts for any reason at any time. We reserve the right to exclude certain products from certain offers and discounts. All vouchers are the property of MWH GmbH.

No voucher relating to royal-garden.co.uk can be published or distributed without the consent of MWH GmbH and any fake vouchers or codes can be rejected and refused. Each vouchers is also only valid for use once and may only be valid for a certain amount of time. Vouchers cannot be exchanged for cash.

If we believe a voucher is being used for unlawful means or illegally we have the right to reject or cancel that voucher. If you are placing an order and voucher has been rejected we will give you the opportunity to cancel the order or proceed with the amended price.

More specific terms and conditions will be shown on the voucher.

Registration

When you sign up to our website we advise it is only for one user. Do not share your password or user name with anyone. You are responsible for keeping your password secure. We are within our right to cancel or suspend your account at our reasonable discretion.

Product Guarantees

At the bottom of each product page are details highlighting the product Guarantees, not all products are covered by the same guarantee so you need to check the details when purchasing.

Our 5 year Anti-Corrosion Guarantee covers your furniture against rust perforation. Our production methods meet the highest standards – in matters of quality as well as sustainability. The special coating THERMOSINT is eight times stronger than conventional powder coatings and protects steel ideally from corrosion and damage. Your Royal Garden furniture is correspondingly low-maintenance and weatherproof. And we vouch for this with a 5-year warranty against the rusting of the base metal.

All of our furniture comes with a 2 year guarantee, this covers your furniture against faults during manufacturing,

These guarantees are invalidated if the product has been modified or changed in any way.

You will need to provide the proof of purchase email highlighting the date and the product details.

These guarantees do not entitle you to a refund.

The guarantee does not renew after the replacement stock has been sent and the guarantee will still expire at the original date.

Any Guarantee is invalid if:

  • The product has been modified or changed in any way.
  • The claimant is not the original purchaser of the furniture.
  • The product has been damaged by the customer.
  • Damaged by the environment or weather.
  • Product is used for business use.
  • If it has expired.

Communication

We will ensure you are kept fully informed of your order by email or by any other method of contact you have provided. We can also keep you informed of our goods, services, research and special offers.

If you do not which to receive our newsletters and further information after you have signed up or have received an order you can email us.

Call us on 01623 858982

(9am - 5pm ) Monday to Friday

(Closed) - Saturday and Sunday

(Closed) - Bank Holidays

UK Office HQ
MWH GmbH

Sherwood Park, Lake View Dr,
Nottingham NG15 0DT, UK